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FAQ

Frequently Asked Questions - and Answers:

What is the Standard Warranty?             

     1 year limit – parts & labor

How soon will my order ship?                 

     Order processing time is 1-2 business days

Who is the Standard carrier?                    

     All orders ship via FedEx – no p/o box deliveries and no weekend deliveries

What is the timeframe for Returns?       

     30 day for returns with all components and literature in return – after 30 days will require special approval – Please contact customer service to obtain the RMA number and the shipping instructions

Do you accept Backorders?                     

     Yes,  we can accept backorders – please call to place a special order & we will confirm an eta

Large quantity or special orders?            

     Please allow 7-9 weeks total processing time for orders to be fulfilled

I am a Builder / Installer, do you offer special project based quotations?          

     Yes, please call us with your project needs and timeframe for a customized quote