Frequently Asked Questions - and Answers:
What is the Standard Warranty?
1 year limit – parts & labor
How soon will my order ship?
Order processing time is 1-2 business days
Who is the Standard carrier?
All orders ship via FedEx – no p/o box deliveries and no weekend deliveries
What is the timeframe for Returns?
30 day for returns with all components and literature in return – after 30 days will require special approval – Please contact customer service to obtain the RMA number and the shipping instructions
Do you accept Backorders?
Yes, we can accept backorders – please call to place a special order & we will confirm an eta
Large quantity or special orders?
Please allow 7-9 weeks total processing time for orders to be fulfilled
I am a Builder / Installer, do you offer special project based quotations?
Yes, please call us with your project needs and timeframe for a customized quote